Tanushree Maiti
Tera Patron

Hi @ysudileti 

 

Navigate to User Administration > Users in ServiceNow and open the Integration user account record.

 Look for the Password never expires checkbox and ensure it is ticked.

 

Note: If this field is not exposed on your form, you may need to check it in List view or  add it via Form Layout.

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti