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07-20-2026 10:15 PM - edited 07-20-2026 10:15 PM
Hi @ysudileti
Navigate to User Administration > Users in ServiceNow and open the Integration user account record.
Look for the Password never expires checkbox and ensure it is ticked.
Note: If this field is not exposed on your form, you may need to check it in List view or add it via Form Layout.
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti