Announcement created but not visible on service portal

ry001062402
Tera Contributor

Hi Team, 

 

I have created an announcement, but it is not visible on the service portal. Could you please help me on this. I have attached the configuration screenshot for reference.

ry001062402_0-1794556933141.png

 

Aditya_hublikar
Giga Sage

glideFather
Tera Patron

ahoy @ry001062402,

 

isn't it possible that you have already dismissed that? you can try to impersonate for a random user to see whether it is displayed or not to validate the visibility..

 

And eventually make it undissmissable from the "Behaviour" tab:

glideFather_0-1794563564574.png

 

or another thing @ry001062402: the start date/time.

 

You might be adding time in IST for example but the system time zone is in US... something like this.

 

Move the start date to yesterday to be sure it already passed.

 

Dr Atul - LNG
Tera Patron

We tried the same in our client instance and encountered the same issue. I also tried using the Repair Plugin, but it still isn't working. We might need to log a case with Now Support.