Announcements are not showing in portal even though they are configured in the backend

[RajiniM]

Hi 

We are suddenly facing an issue with announcements. They were showing on yesterday and disappeared today. I have checked everything and found nothing wrong.

The records still have 'To' date in future.

The portal is added to the records.

They have valid display style.

The records are in global (we also have scoped, both are not working though)

We have a custom portal, I have checked in the OOB portal as well, same issue.
All the 'Invalid Run As User' announcements are inactive
The data jobs[PA AppSec] and scheduled jobs[AppSec] have valid 'Run as' user.
Nothing is changed but they disappeared somehow. Not sure whether it's a global issue
Please help

[Ankur Bawiskar]

@RajiniM 

did you recently upgrade?

check these links

Announcements are not displaying on the portal, even though they are created in the backend. 

Announcements are not Showing in announcement widget on Service Portal. 

Announcements not visible after upgrade 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@RajiniM 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shruti D]

Hello @RajiniM,

Please check the following article:
https://www.servicenow.com/community/service-portal-articles/portal-announcements-are-not-visible-af...

Please Mark Correct ✔️ if this solves your query and also mark Helpful 👍 if you find my response worthy based on the impact.

Regards,
Shruti

[RajiniM · Accepted solution]

Thanks to everyone for the replies!

We found the issue, there were some existing old announcements records with empty "To" dates. Making them inactive solved the issue. But we still wonder why that issue didn't occur previously, those records are 3-4 years old, how it worked fine earlier.