Hi @AlexandreL ,

I would say that it a combination of what roles the user should have / already has, and how the reports are shared on the dashboard with the respective user/group/global. Please see roles description to take the necessary steps towards a resolution.

https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/reporting/reference/report...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders