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01-06-2026 09:15 AM
Small update. Surprisingly my PDI upgrade completed yesterday and I received email as well about it. I am able to access my PDI now as before. @ChetanaPati - please update us if your PDI upgrade also got completed.
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01-07-2026 01:16 AM
Hi,
i have released that instance and created new.
Thank you
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01-03-2026 01:34 AM
Hi @ChetanaPati ,
there is no way to stop the process. Only solution if it doesn’t complete is to release once again and request a fresh Zurich release.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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01-03-2026 02:19 AM
Unfortunately, you cannot cancel an upgrade once started. This is a known PDI issue.
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01-03-2026 02:22 AM
Hi @ChetanaPati
The only option is release the instance, as PDI doesn't come with support so no other choice.
Now a days upgrade taking time and there are numbers of post for same. So either wait or release the instance.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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