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2 hours ago
Hi @__ __212
I would suggest checking the availability yourself instead of going through support. Support currently has a lead time of around 60 days, but if you book it yourself, you may be able to schedule it as early as the next hour, depending on availability. You can also change the date and time as needed. If you go through support, however, you'll be limited by their current scheduling timeline.
Read this Kb:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1189652
You can reschedule the upgrade change request to any date within 60 days after the GA release. For example, with Vancouver N-1 and Xanadu GA, you have 60 days from the GA release date to reschedule the upgrade. You can reschedule and modify the target version in the program record (CHGxxxxxxxx) until the deadline shown on the instance dashboard (Planned Start Date must be before [deadline]).
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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