Hi @sravya vemula ,
Have you checked your priority matrix lookups? If not please check based on impact and urgency mapped priority will be displayed.
yourintsnaceurl/now/nav/ui/classic/params/target/dl_u_priority_list.do%3Fsysparm_userpref_module%3D623fc9502b031000de0aba36a3fd563f.
Feel free to let me know if you have any questions still.
Please mark help and accept the solution if that helps.
Thanks,
Pradeep
"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".
Regards,
Pradeep
