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06-27-2025 04:50 AM
you can't test it from background script.
Points to check
1) are those users active and not locked out?
2) are those users having email address populated in user record?
3) are those users having notification preference enabled?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader