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08-28-2025 05:05 AM
if you are talking about Consumer Portal (csp), then it's for snc_external users usually the Consumers etc.
Since those are not sys_user records you cannot add impersonation logic there.
Why would 1 consumer impersonate another one?
I already informed above i.e. it doesn't look like a valid business requirement.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader