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09-17-2025 12:42 AM
We have a requirement where we need to identify Incident records in the Incident table that have not been updated for more than 2 day . The details of these incidents — including Number, State, Category, and Last Updated Date — should be compiled and sent in a single email.
Could someone please guide us on how to implement this solution in ServiceNow?
Solved! Go to Solution.
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09-18-2025 12:50 AM
HI @AmadasaniS
Either use Flow designer (Run daily trigger) or Scheduled Job to check the last updated date. If it's not updated in last 24 hours, then send an email notifictaion.
Try this and let us know if you stuck in the middle..
Regards,
Siva
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09-18-2025 12:54 AM
Hello @AmadasaniS
Please refer the below flow designer i hope this should work for this
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Thank You!!
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09-18-2025 01:11 AM
I would recommend to create a report or data visualization in PA Dashboard with dynamic conditions where you can check status is New or In Progress and Updated is 2 days older than today and send email notifications to client stakeholders
Below is for sample
If this helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
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09-18-2025 01:43 AM
Did you get a chance to review this as I believe the information provided should answer your question and would be the most simple way to fulfil your requirements.
As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan