Nice article..  By the way, it appears that Brazil GA is scheduled for release on November 5, according to a post by ServiceNow Partners.

Hi @dshallcross  I ran into the same issue. So far, I've found that changing the corresponding user account to a machine account (web server access only) makes it work. However, as soon as I change it back to a human account, I start getting a 401 er...

Congratulations to all the ServiceNow Rising Stars 2026! Keep learning, keep helping, and keep growing.

Hi @GwynethPhoS Just create a notification and set up the trigger condition as per your need.Condition: Status is changedSimilar OOB Notification: Regards,Siva

Hi @RacheleTashjian Please check the RTE Field mapping under the RTE Entity Mapping record:"tempToHandheld Computing Device 1". Link: https://{instance-id}.service-now.com/sys_rte_eb_entity_mapping.do?sys_id=5f1e68c2b731101077b21d4efe11a9a1&sysparm_v...