Hi Ivenna,

The "Major Incident Communication" feature sends out communications (emails) via the Major Incident Communications table (sn_major_inc_mgmt_m2m_comms or related).

You’ll likely already have a Twilio integration set up as a REST message. If not, you'll need a REST message definition

Then you need to create a script include or business Rule:

var phoneNumber = phone_number; //

var messageText = message;

    var request = new sn_ws.RESTMessageV2('TwilioSendSMS', 'default');

    request.setStringParameterNoEscape('To', phoneNumber);

    request.setStringParameterNoEscape('Body', messageText);

    var response = request.execute();

    var responseBody = response.getBody();

    var httpStatus = response.getStatusCode();

    if (httpStatus == 201 || httpStatus == 200) {

        gs.info("SMS sent successfully");

    } else {

        gs.error("SMS failed to send: " + responseBody);

    }

Thank you
Vignesh

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