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01-07-2026 11:35 PM
I am not Ankur, but here are some pointers:
What is the stop condition? If the stop condition is already active during the start condition, no SLA record will be created.
I also think you need to remove the Assignment_group.vendor condition from your condition. It doesn't make sense. You trigger on 1 assignment group record and are then dotwalking to a field on that record.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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