Mark Manders
Tera Patron

I am not Ankur, but here are some pointers:

 

What is the stop condition? If the stop condition is already active during the start condition, no SLA record will be created. 

I also think you need to remove the Assignment_group.vendor condition from your condition. It doesn't make sense. You trigger on 1 assignment group record and are then dotwalking to a field on that record. 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark