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02-11-2026 06:12 AM
@Community Alums
you are using DOM manipulation.
Is "Isolate Script" field false for your client script to allow DOM?
try this
$j('#email_client_open').hide();
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader