Craig Gruwell
Mega Sage

Hi @Jason Rooney ,

 

I think you can address both by leveraging the metric_instance table. 

 

#2 above should be more straightforward - just query the metric_instance table using filter:

Definition = Incident State Duration

 

For #1, you can leverage using the filter:

Assigned to Duration

 

.. but this provides as list of *all* assignees.  You might then create a database view including the Group and Group Members table, along with the metric_instance table to filter specifically on a particular assignment group.  The field value (on the metric instance table for the Incident State Duration definition) will include the assignee's sys_id so you can use it to join against the Group Member table.

 

Hope that helps.