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02-14-2026 08:58 AM
Hi @Jason Rooney ,
I think you can address both by leveraging the metric_instance table.
#2 above should be more straightforward - just query the metric_instance table using filter:
Definition = Incident State Duration
For #1, you can leverage using the filter:
Assigned to Duration
.. but this provides as list of *all* assignees. You might then create a database view including the Group and Group Members table, along with the metric_instance table to filter specifically on a particular assignment group. The field value (on the metric instance table for the Incident State Duration definition) will include the assignee's sys_id so you can use it to join against the Group Member table.
Hope that helps.