Tanushree Maiti
Tera Patron

‎03-21-2026 11:57 PM

Hi @pot 

 

Check this post . if it helps you.

https://www.servicenow.com/community/developer-forum/cannot-get-the-cc-email-from-the-inbound-email/....

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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