Hi,

Yeah, this is a known behavior with Walk-up Experience.

Even if you don’t configure any “Reason for Visit” values, the field itself is still part of the Walk-up queue configuration and UI, and it’s treated as mandatory by the underlying logic — which is why it still shows up.

Also, OnLoad client scripts won’t help here because this UI is driven by Service Portal / Walk-up components, not standard form rendering.

What you can do

1. Make the field non-mandatory (recommended)

Check if the field is set as mandatory at:

• Dictionary level
• Walk-up queue / configuration settings

If it’s mandatory there, it will always prompt regardless of choices.

2. Default the value (practical workaround)

If you want to avoid user interaction:

• Set a default value (e.g., “General Request”)
• Either via:
  • Dictionary default
  • Record producer script (if applicable)
  • Flow / Business Rule

This way, users won’t have to select anything manually.

3. Hide via Portal Widget (if customization is allowed)

Since Walk-up runs on Service Portal:

• You would need to customize the widget to hide the field
• Standard client scripts won’t affect it

Important point

Even with no reasons configured, the system still expects a value because the field is part of the submission model — so it won’t disappear automatically.