Issue in the login after cloning my Prod instance to the non prod instance

After cloning (PROD -> Non-PROD), I can no longer access the non-production instance.

When I try to use the non-production instance with my production username and password, I get the message "Log out successfully," and if I use an admin user that only existed in the non-production instance, it says "invalid username or password."

In the clone settings, I set the tables sys_user, sys_user_has_hole, and sys_user_group to Preserve data and Exclude data.

I need help to solve this issue.

That materials do not help me https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714721

https://www.servicenow.com/community/itsm-forum/after-cloning-facing-login-issues/m-p/561861

Thank you in advance!