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‎02-07-2024 06:08 AM

Hi @ABC6 ,

Please follow this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1380181

and my answer here : https://www.servicenow.com/community/itsm-forum/change-success-score-calculation/td-p/559511

 

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