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06-23-2023 03:05 PM - edited 06-23-2023 03:06 PM
How about this, create a new script variable called 'transferring' or something. Then in your connect to live agent script you add
vaVars.transferring = true;
Then in your closing you should be able to use that new variable in the if/else statement and clear up the bogus closing for the items not being transferred.