Re: How to remove chat bot icon from service porta...

Ravi Chandra_K · ‎07-09-2023

You can follow either of the method based on how it is configured in your system.

If it is agent configuration, I beleive what I have mentioned will work.

If it is OOB service portal, follow Shekar's approach.

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

jayu271 · ‎07-09-2023

thanks Ravi it works, and one more doubt in top write side tours menu came, if I wont mean how can hide or remove that menu from header

Ravi Chandra_K · ‎07-09-2023

Greetings!

Go to system property and search for com.snc.guided_tours.sp.enable . Set this system property to "false" the menu item will disappear.

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

View solution in original post

jayu271 · ‎07-09-2023

sorry I cant find this com.snc.guided_tours.sp.enable under system property, help me to follow steps?

Ravi Chandra_K · ‎07-09-2023

In the Navigation filter, enter sys_properties. list

search for com.snc.guided_tours.sp.enable system property

make the value as false.

To disable it from a specific page in portal, you can go to Page Specific CSS field in the Page and write the below lines of code;

a#tour-dropdown

{

display: none

}

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.