How to remove chat bot icon from service portal theam?

[jayu271]

[Ravi Chandra_K · Accepted solution]

Hello @jayu271

Greetings!

If you are using Agent Chat configuration

- Service Portal > Agent Chat, and deactivate the record concerning your portal 

Refer this video: https://youtu.be/F5Y57RMNn7U

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[Ravi Chandra_K · Accepted solution]

Hello @jayu271 

Greetings!

Go to system property and search for com.snc.guided_tours.sp.enable . Set this system property to "false" the menu item will disappear.

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[jayu271]

thanks Ravi  it works,  and one more doubt in top write side  tours  menu came, if  I wont mean how can hide or remove that menu from header

[Ravi Chandra_K · Accepted solution]

Hello @jayu271 

Greetings!

Go to system property and search for com.snc.guided_tours.sp.enable . Set this system property to "false" the menu item will disappear.

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[jayu271]

sorry I cant find this com.snc.guided_tours.sp.enable under system property, help me to follow steps?

[Ravi Chandra_K · Accepted solution]

Hello @jayu271 

In the Navigation filter, enter sys_properties. list

search for com.snc.guided_tours.sp.enable system property

make the value as false.

To disable it from a specific page in portal, you can go to Page Specific CSS field in the Page and write the below lines of code;

a#tour-dropdown

{

display: none

}

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.