How to remove chat bot icon from service portal theam?

jayu271
Tera Contributor

Capture.PNG

3 ACCEPTED SOLUTIONS

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @jayu271

 

Greetings!

If you are using Agent Chat configuration

- Service Portal > Agent Chat, and deactivate the record concerning your portal 

Refer this video: https://youtu.be/F5Y57RMNn7U

 

Please hit the thumb and Mark as correct based on Impact!!

 

Kind Regards,

Ravi Chandra.

View solution in original post

Hello @jayu271 

Greetings!

Go to system property and search for com.snc.guided_tours.sp.enable . Set this system property to "false" the menu item will disappear.

Please hit the thumb and Mark as correct based on Impact!!

 

Kind Regards,

Ravi Chandra.

View solution in original post

Hello @jayu271 

In the Navigation filter, enter sys_properties. list

search for com.snc.guided_tours.sp.enable system property

make the value as false.

 

To disable it from a specific page in portal, you can go to Page Specific CSS field in the Page and write the below lines of code;

 

a#tour-dropdown

{

display: none

}

 

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

View solution in original post

8 REPLIES 8

jayu271
Tera Contributor

thanks Ravi  it works,  and one more doubt in top write side  tours  menu came, if  I wont mean how can hide or remove that menu from header

Hello @jayu271 

Greetings!

Go to system property and search for com.snc.guided_tours.sp.enable . Set this system property to "false" the menu item will disappear.

Please hit the thumb and Mark as correct based on Impact!!

 

Kind Regards,

Ravi Chandra.

sorry I cant find this com.snc.guided_tours.sp.enable under system property, help me to follow steps?

Hello @jayu271 

In the Navigation filter, enter sys_properties. list

search for com.snc.guided_tours.sp.enable system property

make the value as false.

 

To disable it from a specific page in portal, you can go to Page Specific CSS field in the Page and write the below lines of code;

 

a#tour-dropdown

{

display: none

}

 

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.