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07-16-2024 10:12 AM - edited 07-16-2024 10:13 AM
You need to use email inbound action for the same
Please refer this link for more info https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...
Please Accept my Answer if it works and mark it helpful, Thanks
