Hello @Sales Engineer ,

 

You can set the urgency field value as -

 

current.urgency = '1'; //Value which you want to set

current.insert();

current.urgency = '1'; //Value which you want to set
current.insert();

 

Also, please refer below link for additional information -

https://www.servicenow.com/community/developer-forum/how-to-set-incident-priority-from-email-subject...

 

 

If my answer solves your issue, please mark it as Accepted✔️ and Helpful👍.

 

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