OMG  I read your response again,  it states this table "awa_agent_presence" This does work!!!  thank you!!!

Same Error. I tried with "admin", "awa_manager" roles, but the field is not editable. Did you get the solution

to make things confusing, there are two different tables

AWA Agent Presence and Capacities - cannot do this on this one
awa_agent_presence <-- use this table 

Hi All,

I would like awa_manager role user to edit 

this field through list view of Agent Presence table. I created an ACL too but didn't work.

Can anyone of you please let me know how you managed this to be working?

WOW I did not realize that. Thanks for sharing!

And great news is that it's editable for awa_manager, not just awa_admin, so if one of the queue managers notices somebody online when they shouldn't be, they can manually override it.

It hasn't happened often, but at least a couple occasions where the normal agent inactivity timeout didn't work properly and left somebody available for over a day so I'm glad there's this proper workaround.