ITILV3 roles to ServiceNow roles

[hpsadia]

Hello,

i am working with ITILV3 roles and i want to know which base role in servicenow belong to which role in ITILv3.

I found some similar like Incident Manager or Change manager but many roles in servicenow don't have maybe the same Name. I don't want to create more roles if i can just use the default roles in base System.

ITILv3 roles: https://wiki.en.it-processmaps.com/index.php/ITIL_Roles

Servicenow roles: Base system roles

Thanks

hpsadia

[adilrathore]

Just to drill the numbers down are there any specific roles from the ITIL V3 guildeline which you want to confirm if they exist in ServiceNow?

[hpsadia]

Hello,

this 2 Services roles:

• 2.3 ITIL roles and boards - Service Transition
  • 2.3.1 Application Developer
  • 2.3.2 Change Advisory Board (CAB)
  • 2.3.3 Change Manager
  • 2.3.4 Configuration Manager
  • 2.3.5 Emergency Change Advisory Board (ECAB)
  • 2.3.6 Knowledge Manager
  • 2.3.7 Project Manager
  • 2.3.8 Release Manager
  • 2.3.9 Test Manager
• 2.4 ITIL roles and boards - Service Operation
  • 2.4.1 1st Level Support
  • 2.4.2 2nd Level Support
  • 2.4.3 3rd Level Support
  • 2.4.4 Access Manager
  • 2.4.5 Facilities Manager
  • 2.4.6 Incident Manager
  • 2.4.7 IT Operations Manager
  • 2.4.8 IT Operator
  • 2.4.9 Major Incident Team
  • 2.4.10 Problem Manager
  • 2.4.11 Service Request Fulfilment Group

Thanks!