Improving the Contractor Experience with Field Service Management

[SalmatO]

Increasingly, service organizations are outsourcing some of their field service work to 3rd party service providers. These contractor organizations may support different geographies, work types, and products. And they may have different availability – or capacity – based on fluctuations in their workforce. Outsourcing work brings its own challenges including high contractor turnover, poor communication and visibility, lack of control over schedules, and inconsistent documentation.

Join Field Service Management (FSM) product managers in this interactive webinar to learn more about:

• Challenges in engaging Outsourced Service Providers

• How to engage Contractors and achieve compliance on a single platform

• Managing Contractor capacity to promote scheduling compliance

• Improving process compliance and Work Order debrief by Contractors

• Live demo

• Q&A

https://youtu.be/lGgtGGaCCMw?si=CMQmp8Dny4lRsGnK

[jennawallace]

Great insights, streamlining contractor engagement and compliance using FSM platform is key to improving service delivery and visibility.

[Joshua Chen FX]

unfortunately, i just found out schedule optimization does not work with contractor managemnt unless we treat them as internal users.