NamithaH
ServiceNow Employee
ServiceNow Employee

The Field Service Management (FSM) documentation team has recently restructured the Configuring Appointment Booking documentation to offer a more organized and user-friendly experience. The revised structure presents configuration steps sequentially and clearly distinguishes between recommended and optional actions.

Additionally, the updated document now includes comprehensive details about APIs and extension points for Appointment Booking, making this information easier to locate than before. Beyond reorganization, the documentation provides clearer explanations and outlines the purpose of each configuration step.

Our objective is to deliver concise and robust documentation that enables users to configure Appointment Booking efficiently and effectively.

 

Configuring Appointment Booking

Comments
AngelaMilano
Tera Explorer

Hi @NamithaH , that is super helpful. Are there any visuals or demos for Field Service Management (FSM) appointment booking? I know there are demos for the walk-up experience and Employee Center Academy: Appointment Booking, but I am looking for something specific to field service management appointment booking feature. 

SalmatO
ServiceNow Employee
ServiceNow Employee

https://youtu.be/YBJ_VVljGHs?si=zIJzzGAHc53S4IsP heres one on appointment booking slot recommendation

Version history
Last update:
‎07-11-2025 03:43 AM
Updated by:
Contributors