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SalmatO
ServiceNow Employee
ServiceNow Employee

In field service operations, timing and task coordination can make or break service quality. In this video, "Feature Shorts: Advanced Task Dependencies," we explore how advanced dependency configurations allow dispatchers and planners to control the order in which tasks are executed—ensuring the right work happens at the right time.

This feature enables users to define complex relationships between work order tasks, such as "start-to-start," "finish-to-start," or "finish-to-finish" dependencies. These rules can be used to automate task sequencing, reduce manual oversight, and prevent scheduling conflicts in high-volume environments.

Whether you're managing multi-step installations or coordinating teams across large service projects, advanced task dependencies give you the control and precision needed to deliver smooth, efficient service every time.