Objective When handling rules live in flow branches, business rules, and scripts, every change needs a developer and it is hard to show which rule version produced which outcome. This design guide is ...
Navigating FSO Training: Courses and Certifications by Persona Objective This article maps the FSO training catalog to three roles: Business Analysts, Developers, and Architects. It also lists the cer...
We're excited to announce the General Availability (GA) of Financial Services Operations (FSO) Australia Release Q2'26. The Financial Services Operations Q2'26 release is about automating dispute ...
Introducing the FSO Agentic Contact Center for Insurance The Agentic Contact Center for Insurance brings AI directly into the agent's workspace — reducing handle time, surfacing the right context at t...
We're exploring how sales professionals in manufacturing, retail, and banking/finance use AI and CRM tools in their daily work. Insights from this research will help guide the future of ServiceNow’s S...
We’re inviting professionals from banking operations especially those working on dispute intake, investigation, chargebacks, and fraud cases to join our ServiceNow Research Participant Pool. This init...
Objective This guide walks you through building an agentic complaint triage workflow in ServiceNow from start to finish. By the end, you will have a working Agentic Workflow that classifies inbound cu...
Introducing the FSO Agentic Contact Center for Banking The Agentic Contact Center for Banking brings AI directly into the agent's workspace — reducing handle time, surfacing the right context at t...
We're excited to announce the General Availability (GA) of Financial Services Operations (FSO) Australia Release Q1'26. The Financial Services Operations Q1 ’26 release is about making customer ...
Your Architecture Is Either a Launchpad or a Liability When financial institutions evaluate ServiceNow Financial Services Operations (FSO), the conversation often gravitates toward features: dispute m...
*** Disclaimer: This guide evolves with every innovation. Bookmark this page and check back often for the latest updates! *** Reimagine financial services operations with AI-powered workflows. Now Ass...
On Demand Webinar Link Here Join us for an exclusive webinar where we will explore how Agentic AI is transforming Financial Services workflows on the ServiceNow platform. Attendees will learn how inte...
Watch the webinar here - https://your.servicenow.com/itcwebinar Join this webinar to learn how insurers can unlock continuous innovation with ServiceNow's unique combination of AI + data + workflows, ...
Exciting news — the Zurich Release for ServiceNow Financial Services Operations is here! This release has been a big one for us. Alongside new AI features and workflows, we really focused on improving...
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FSO’s Layered Cake Architecture: Built for Service...
