Help Shape AI in Sales CRM - Sign up Here

We're exploring how sales professionals in manufacturing, retail, and banking/finance use AI and CRM tools in their daily work. Insights from this research will help guide the future of ServiceNow’s S...

Help Drive Innovation - Join the ServiceNow Research Participant Pool

We’re inviting professionals from banking operations especially those working on dispute intake, investigation, chargebacks, and fraud cases to join our ServiceNow Research Participant Pool. This init...

Build an AI-Powered Case Triage Agent for Financial Services

Objective This guide walks you through building an agentic complaint triage workflow in ServiceNow from start to finish. By the end, you will have a working Agentic Workflow that classifies inbound cu...

Now Available - Agentic Contact Center for Banking

   Introducing the FSO Agentic Contact Center for Banking The Agentic Contact Center for Banking brings AI directly into the agent's workspace — reducing handle time, surfacing the right context at t...

FSO — Australia Q1’26 General Release Now Available

 We're excited to announce the General Availability (GA) of Financial Services Operations (FSO)  Australia Release Q1'26.  The Financial Services Operations Q1 ’26 release is about making customer ...

FSO’s Layered Cake Architecture: Built for Service First, Perfected for Financial Services

Your Architecture Is Either a Launchpad or a Liability When financial institutions evaluate ServiceNow Financial Services Operations (FSO), the conversation often gravitates toward features: dispute m...

Transforming Financial Services with Now Assist

*** Disclaimer: This guide evolves with every innovation. Bookmark this page and check back often for the latest updates! *** Reimagine financial services operations with AI-powered workflows. Now Ass...

On Demand Webinar - CRM Navigator Series: Introducing AI Agents for Financial Services Operations

On Demand Webinar Link Here Join us for an exclusive webinar where we will explore how Agentic AI is transforming Financial Services workflows on the ServiceNow platform. Attendees will learn how inte...

On Demand Webinar - Put AI to Work for Insurance

Watch the webinar here - https://your.servicenow.com/itcwebinar Join this webinar to learn how insurers can unlock continuous innovation with ServiceNow's unique combination of AI + data + workflows, ...

Zurich Release for Financial Services Operations

Exciting news — the Zurich Release for ServiceNow Financial Services Operations is here! This release has been a big one for us. Alongside new AI features and workflows, we really focused on improving...

What's new for Financial Services Operations in the Yokohama Release

The Yokohama release for Financial Services Operations includes new ways to leverage AI and streamline dispute resolution. Increase AI-powered self-service Virtual Agent topic: Report a Dispute – Powe...

Q4 2024 release for Insurance: Improve claims management and collaborate across the ecosystem

The Q4, 2024 release includes several exciting developments to Financial Services Operations for Insurance, including further enhancements to improve the claims management process for any line of busi...

Xanadu release for Insurance: Automation and Gen AI to improve P&C and life claims processes

The Xanadu release includes several significant developments to Financial Services Operations for Insurance, including Generative AI functionality purpose-built to minimize the complexity and frustrat...

Xanadu release for Banking: Expanded disputes proficiencies with Visa and Gen AI

The Xanadu release includes several notable developments to Financial Services Operations for Banking, including generative AI purpose-built to improve one of the most critical banking processes. Acce...