FSO
In which release FSO was introduced?can we implement FSO with shared Instances too?
Forum Posts
Agent is not able to see work items in his inbox
Hi Everyone,I have 2 agents in a group which are responsible to manage interactions on workspace.The first agent is able to accept interaction and work on it whereas, the second agent is not able to see work item in his inbox but he can make himself ...
Document Intelligence Tasks are going to endless loop and not showing the suggestions
As part of Document Intelligence APO processing, I have submitted the invoices. Sometimes, document task is always in "New" state and Document suggestions are not available even after many hours. How to debug this issue and fix it ?
Is Finance Service Management being discontinued?
Hi all, Is FSM being discontinued? According to https://docs.servicenow.com/bundle/sandiego-service-management-for-the-enterprise/page/product/planning-and-policy/concept/c_FinanceServiceManagement.html#c_FinanceServiceManagement pluging is being de...
FSO modules
Hi,How is FSO licenced are what modules are included in FSO? I'm confused on the relationship with CSM, GRC etc...which seem to form part of the offering.Thanks Mark
Regarding plotted tasks on the map in now agent mobile app.
Hello Everyone, I want to display the list of tasks on the map in now agent mobile app, can anyone guide what steps we need to follow to platted tasks on the map in mobile app, thanks in advance. Thanks and regardsHaritha
Financial Service Operations licensing and modules
Hi,I would like to know how FSO is licensed and what modules are included. I'm confused on the relationship with CSM, GRC, etc... Thanks Mark
Wants to know some of the specific topics in FSO (Insurance) Module how these work in ServiceNow.
Hello , Wants to know some of the specific topics in FSO (Insurance) Module how these work in ServiceNow. 1) how Agent/Broker onboarding will be performed in ServiceNow 2) what is the flow for this Insurance Policies Management 3) Claim automatio...
Fields are non-editable/not taking user input on playbook activity form in CSM/FSM workspace
Hi, I have created custom activity called "Justification" on Complaint Service Playbook and I've used "complaint management form" as a activity definition. But fields on custom activity "Justification" form are non-editable to all users including adm...
Resolved! Install FSO Insurance services in PDI
I am trying to install FSO / Insurance services but not able to find the plugins that are being referenced in documentation. Can someone direct me to a place where I can see exactly needs to be installed in my PDI to be able to look at this applicat...
