I'm looking for options to hide a playbook on a record view variant on CSM/FSM configurable workspace. I'd like to avoid creating a second variant of the record page. The playbooks tab is inside of page collection "CSM default record pre-Details".
Hi Community,I am currently working through the dispute management configuration. I was wondering if it was possible to simulate the interactions done with VROL along the process such as the acknowledgment letter, the arbitration letter and so on, wi...
So here ,when the case comes to accept case step in playbook , in the right side i wanna add one field so user can select 1 choice from that field . I have attached 2 image one shows where i want that field .others just for example how the fields ...
Hey how to change the state in workspace , I have created the fraud case state is work in progress hw to change it next .
What is the difference between currency & fx currency type fields in ServiceNow?
Hi All, My requirement is to populate posting date time in the transaction table.Posting date time should be mapped to CPD value.In CPD value comes from Financial transaction table so dot walked from that table to add it in the data resource.(attache...
Hi Everyone, I need to add specific view when pencil icon was clicked in the List. Need to force the specific form open at the right side as per below screenshot.Any solutions are much appreciated.
We have Jack Henry Symitar and I'm looking to see if ServiceNow has any kind of integration or if any one has done any kind of integration with it.
Hello all, We’ve successfully installed Financial Services Operations (FSO) on our vendor instance, along with the related applications: ServiceNow® Financial Services Business Lifecycle ServiceNow® Financial Services Client Lifecycle— including the ...
Is there any workflow for Bad loan management in FSO banking ?
I need to apply task plan templates to cases, work orders and work order tasks. how do apply template? related list doesn't automate the process. and where are the tasks (template items) created?
We are just starting our journey and our rep keeps stating that by starting with the fso module we will get all the capabilities of itsm plus other stuff we maybe can grow into. I've looked all over and I see some over lap (problem mgmt, service req...
We are just starting our journey and our rep keeps stating that by starting with the fso module we will get all the capabilities of itsm plus other stuff we maybe can grow into. I've looked all over and I see some over lap (problem mgmt, service req...
What FSO Training is available that is actual configuring and building out FSO to be scalable as more teams are brought into the platform?
Hello everyone, I was looking at the documentation for FSO, specially the integration use cases and on the following page: Agent submitting a case (servicenow.com) there is an example of a complain form, where there is one component called Account Se...
