Is your risk program stuck in neutral? Try our new domain guidance to guide your risk program’s maturity journey

[Mary Hain]

When the ServiceNow product management team talks with our Risk customers, the most commonly asked questions are about implementation and maturing their program.

Where do I find resources to guide my maturity? Where do I go next with my risk program? How do I get the most value from my platform investment? How do I improve its impact?  Its effectiveness?

Risk domain guidance is here!

Our new Risk Domain Guidance assets can help you inject some energy and direction into your Risk program. They deliver guidance on the tools and insights you need to drive ServiceNow GRC product adoption and evolve your program maturity.  

This week, we added four more domain guidance kits: enterprise and operational risk, third-party risk, tech risk, and business continuity risk.

These practical guides are more than just a collection of ideas. They provide hands-on instructions for gathering and examining qualitative information about your risk program to continuously improve its impact and efficiency.

With these, you can build a strong foundation for getting the most value from your ServiceNow investment. They discuss the five distinct levels—ad-hoc, systemized, optimized, connected, and integrated--that can help you measure the progress of your maturity journey.  

Each domain guidance includes: 

• Introduction to Risk Domains (attached below) introduces the concept of domain guidance/maturity models for risk programs.
• Overview: a PPT that summarizes the domain and its maturity model.
• Map: a spreadsheet with details and actions for measuring the maturity of your risk program.

We have five domain guidance kits you can access by logging into Now Create:

• Enterprise and Operational
  • Overview
  • Map
• Business Continuity Management
  • Overview
  • Map
• Tech Risk
  • Overview
  • Map
• Third-Party Risk Management
  • Overview
  • Map
• Cyber-risk
  • Overview
  • Map

These risk domain assets can guide your progress in maturing your risk management capabilities, enabling you to keep up with the steady increase in risks your organization faces and deliver the data you need to make smarter risk decisions about your risk and compliance posture.

To get started, review our introductory guidance (attached below), then dive into the details on Now Create. Have questions? Reach out to your account team.