IssueLandingPageTaskUtils not allowing override

kirti114
Tera Expert

As part of IRM OOB configurations, there is a script include 'IssueLandingPageTaskUtils' which calls IssueLandingPageTaskUtilsBase.Its appllication is GRC: Common Workspace Elements

 

Usually, OOB script includes allow override and have OOB comment as below:

 

    /** Override base class functions here. **/
But, 'IssueLandingPageTaskUtils' script include does not have such a comment and override function is not working
How can we check if the script include is allowed for override?
 
Regards,
Kirti
2 REPLIES 2

GouthamAnumolu
ServiceNow Employee

hi @kirti114  , please check the "protection policy" of script include, if its 'none' you should be able to edit it. And IssueLandingPageTaskUtils extends utilsbase, so it can be used to override utilsbase methods.

Tanushree Maiti
Tera Sage

Hi @kirti114 

 

As @GouthamAnumolu  mentioned please check the Protection policy.

Out-of-the-box script includes can have a protection policy of "read-only," which prevents direct modification. 

 

Also , refer this posts:

How to override a Script Include that is a high priority file type. 

 

override a method in script include 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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