Unable to submit Smart Assessment in IRM/TPRM Module

Audumbar kamble
Tera Contributor

Hello Team,
We are upgrading to Vendor Risk Management module to Third party risk management module and we have enabled smart assessment engine for TPRM.

The issue is after creating internal assessment record, we can attach the questionaire template but at the time of submitting an assessment throwing an error saying -please find attached snapshot.
Please help me in if there are any steps need to be performed.

Thank you for you support in advance

 

 

2 REPLIES 2

Tanushree Maiti
Kilo Patron

Check this post , if it helps.

 

https://www.servicenow.com/community/grc-forum/smart-assessment-engine/m-p/3181287

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Sourya Saha
ServiceNow Employee

This error occurs when the tables provided in the scope (the records passed when triggering the assessment) do not match the context items configured on the assessment template.

When does it trigger?

When you launch an assessment with a scope , the system validates that the tables of the records in scope exactly match the context items defined on the template. If there is a mismatch — either different table names or a different number of tables — this error is returned.

How to fix it:

  1. Open the assessment template and review the context items configured on it
  2. Ensure the records passed in the scope belong to the exact same tables as those context items

Note: Only active context items are considered in this check. If some context items on the template are inactive, they are excluded from the comparison.