selecting multiple options in one variable

mchandra
Tera Contributor

‎06-03-2026 03:55 AM

Hi There, 

 

recently i am practicing catalog items building. and i got stuck to create one variable, i want to multiple options in one variable, when its come to service portal user can select two or three options at a time in single variable.

 

i have search for that type throughly but i dint get, please give suggestions if anyone know this. and i am using latest zurich version.

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Tanushree Maiti
Tera Patron

‎06-03-2026 07:51 AM

Hi @mchandra 

 

Option1 : List Collector Type (recommended)

List Collector type variable is recommended for handling multi-selection from a referenced table.

  • Allows users to pick multiple values (e.g., software, assets, or users) in a single consolidated variable.
  • Automatically pulls records directly from any ServiceNow table

Option 2: 

Option 3: Multi Choice/ Checkbox Variable (For Static Choices)

If you have a predefined and static set of options and need users to select multiple values, you can use a Multi choice or  Checkbox variable.

Each option is displayed as an individual checkbox, allowing users to select one or more options as needed.

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