EVENT UPDATE — Houston SNUG & Pre-SNUG Workshop

[tarasringar]

We are 23 days away from Houston SNUG & Pre-SNUG Workshop! 🎉

A huge thank you to our sponsor RapDev and our customer host Phillips 66 for making this event possible — we couldn't do it without you.

We've officially hit capacity, and the enthusiasm from this community has been incredible. If you're not yet registered, we are open to waitlist only now and will do everything we can to accommodate.

If you can no longer attend, please email tara.sringari@servicenow.com so we can pass your spot along to someone on the waitlist.

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PRE-SNUG WORKSHOP
Beyond the Bot — Moveworks Workshop | 10:30 AM – 12:00 PM

Go beyond the chatbot. In this hands-on workshop, you'll experience ServiceNow EmployeeWorks from a true end-user perspective — exploring how AI can complete real workplace tasks end-to-end, from intent to resolution. Work through guided exercises that mirror how employees actually interact with AI: natural-language requests, suggested actions, and validated outcomes. Walk away with a clearer picture of what great conversational AI looks like in practice.

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EVENT AGENDA
Wednesday, June 10, 2026 | Phillips 66, Houston, TX

Subject to slight change.

• 10:00 AM | Registration Opens
• 10:30 AM – 12:00 PM | Optional Pre-SNUG Workshop: Beyond the Bot — Moveworks Workshop
• 12:00 PM – 12:30 PM | Lunch & SNUG Check-In
• 12:30 PM – 12:40 PM | Welcome & Introductions
• 12:40 PM – 1:10 PM | From Alert to Action: How Phillips 66 is Operationalizing AI in ITOM
• 1:10 PM – 1:45 PM | Govern the AI Sprawl: Get Started with AI Control Tower - RapDev
• 1:45 PM – 2:15 PM | HRSD Use Case – MD Anderson
• 2:15 PM – 2:30 PM | Break
• 2:30 PM – 3:00 PM | ServiceNow AI Control Tower Overview
• 3:00 PM – 3:20 PM | Identity Security with Veza
• 3:20 PM – 4:00 PM | Not Every Ticket Should Be Resolved: Building Smarter AI in ServiceNow — Sony
• 4:00 PM – 5:00 PM | Happy Hour

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We are still finalizing parking and building entry details for Phillips 66 and will share everything you need a few days before the event.

Questions or concerns? Reach out anytime at tara.sringari@servicenow.com.

Space is limited and accepted on a first come, first served basis.  

Please note: To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners and independent consultants not attend. Job seekers and students should visit our RISE UP Program website instead of attending the SNUG event.