Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Con...
Join us for a free, half-day workshop to learn how ServiceNow brings ITOM foundations and autonomous IT together. You’ll gain practical insight into CMDB data foundations, CSDM, and best-practice data ingestion, while exploring how AI can deflect req...
Hello SNUG Members! We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year. A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution...
Hello SNUG Members! It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalis...
Hello SNUG Members! Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event! We have streamlined the submission process to align the deadlines and milestones for both Knowledge and Creator...
Hello SNUG Members! I hope to see you at Knowledge 2025- our largest event of the year! Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts ...
Is there a method to the (March) Madness? The NCAA Basketball Tournament is almost here! Whether you're a die-hard fan or just in it for the excitement, this 68-team showdown never disappoints—unexpected upsets, fierce rivalries, and plenty of re...
Hello SNUG Members! I am so glad so many of you were able to join us this year for the virtual Holiday SNUG. We had over 1,600 attendees from all over the world! The customer and partner presentations were OUTSTANDING, the performers were incredibl...
Hello SNUG Members! The 4th annual virtual Holiday SNUG event is only a few days away and you must be pre-registered to receive the Zoom Webinar login details. Join me and Chuck Tomasi (back from retirement) to hear from amazing customer present...
Hello SNUG Members! It’s hard to believe that Knowledge 2024 is less than two weeks away. I wanted to provide an important update about ways for SNUG members to connect this year at the event! Sessions are filling up, but you can still add sessio...
Want to see if your bracket can compete against Gen AI, ServiceNow’s Chief Innovation Office Dave Wright, college basketball experts…or a 4th grader? Well… shoot your shot! Join the ServiceNow March Madness Bracket Challenge! Fill out your brack...
Registration is now LIVE! Join the Houston ServiceNow User Community for an exciting, and long overdue, in-person meeting on April 11th from 11am to 5pm. Connect with other ServiceNow customers and meet with ServiceNow experts! Get valuable tip...
Hello SNUG Members! We had over 2,000 people attend the 3rd annual virtual Holiday SNUG event this year. THANK YOU to our amazing customer speakers and the folks at ServiceNow who made the event a success! For me, what made this year’s event a ...
There is still time to register for the 2023 Virtual Holiday SNUG. If you have already registered, you have or will receive a link to attend. For general information about attending a Zoom webinar please click HERE . The CHAT function allows you to...
It's not too late to register for Wednesday's Platform Roadshow event in Spring! Join our ServiceNow Platform Product Managers and SMEs as we deep dive into platform features to help increase your Platform expertise and your ServiceNow Platform kn...
You're invited to join the ServiceNow team for our upcoming Platform Roadshow event in Spring on Wednesday, November 29th! Join our ServiceNow Platform Product Managers and SMEs as we deep dive into platform features to help increase your Platform ex...
Hello! This was an exciting year at Knowledge! It was wonderful to see and meet so many SNUG members. For those of you able to attend, I can’t thank you enough for sharing your enthusiasm for the program and for participating in the many ways we ha...
Registration for the SNUG event on June 7th is now officially closed. Thanks to all who have registered and looking forward to a great event. For those who missed registration please be on the look out for future events! see you all soon!
Hello SNUG Members! Knowledge has begun and thus the SNUG glass “orb” treasure hunt! Find one the most coveted items at Knowledge! Each day 5 specially made orbs are hidden! The specially made glass orbs are made by the same folks who started the...
Hello SNUG Members! Knowledge 2023 is less than two weeks away. Sessions are filling up, but you can still add to your agenda. You can access Agenda Builder HERE. There are various types of sessions to add including Keynotes, CreatorCon, Now on No...
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