Mr world wide
Mega Guru

There are 2 types of HR case transfer methods:

Reclassify

Standard

  • The HR case number does not change after transferring an HR case from one HR service to another.  
  • The HR case number changes when transferring an HR case from one HR service to another.
  • Both HR case numbers appear on the HR case for reference.

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  • Links redirect to the new case.
  • Links do not redirect from the original case to the new case.

  • Work notes copy from the original case to the new case.
  • Work notes do not copy from the original case to the new case.
  • Notification emails are not sent for reclassification cases.

  • The subject person receives a notification email with the closed case and transferred case information.
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Comments
Miguel Donayre
ServiceNow Employee
ServiceNow Employee

It's defined in the documentation below. Which it looks like you got your information from. 

https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/human-resources/concept/re...

Mr world wide
Mega Guru

Thanks for sharing the link.

Version history
Last update:
‎12-10-2020 06:12 AM
Updated by: