Hello All, I recently implemented the SuccessFactors spoke and would like to share my findings and knowledge with you as very little information is available out there. I have tried to be descriptive so please be patient with the length of the articl...
This will be a short, simple, and hopefully useful article on how to create a shortcut to a record producer or catalog item on the Agent workspace so that fulfillers can access it quickly for frequently used requests. For this demo I will walk throug...
Human Resources data in many instances is considered sensitive. Cloning production instance to sub-production instances is one of the good practices that can help in successful migration and delivery of enhancements/updates. But cloning an instance w...
Purpose OOB Employee Form's condition builder restricted to a single record. "Make sure that the result is a match to a single record." ~ ServiceNow Docs Existing OOB Employee Form field mapping limitations If multiple records are found, then mapping...
ServiceNow's Advanced Forms feature is a powerful tool for HR services, enabling HR agents to generate specific documents linked to HR cases. While this functionality is robust, it has a limitation: out of the box, it only allows for the generation o...
HR Security setup: (HR) Admin For HR security is an important topic. Personal and sensitive information is handled by the HR Application and its users, so setting up good security is a must. This article describes the setup for HR Admin and how to di...
Automation Discovery uses machine learning to identify potential automation opportunities in your HR case data. For example, Automation Discovery can help you identify potential Virtual Agent conversations and workflow opportunities that you can use...
Ever wonder how ServiceNow uses its own products? We have a program we call Now on Now where ServiceNow employees highlight how they are innovating on the product. Listed here are presentations and white papers that relate to HRSD. Now on Now Book...
Alumni Service Center The Alumni Service Center allows organisations to create a unique, delightful alumni portal experience giving former employees a chance to remain connected to their previous employer. Through this service center, organisations c...
The following questions and answers pertain to behaviors researched and observed in the course of implementing EDM for a large multi-national in the process of rolling out EDM across their enterprise. Most of the below are what I would refer to as I...
Hello ServiceNow Community. We have been getting questions on how records show as updated in the configurable workspace list. The scenario is an agent opens the workspace lists then is working a specific case in a separate tab. The agent navigates ...
When we talk about Configurable workspaces, lots of things has been enhanced specially after the introduction of Next Experience. With Utah Upgrade, we have seen a great Feature called " UI Builder for Agent Workspace for HR Case Management" Applicat...
Human Resources Service Delivery is scoped application within the ServiceNow platform that helps organizations to digitize and streamline all HR processes and activities all in one place. There are a lot of similarities if you are aware of the basic ...
Unlocking Effortless HR: How ServiceNow HRSD Life Cycle Events Transform Employee Journeys Have you ever wondered why some companies make employee onboarding, promotions, or exits look so smooth, while others get lost in a sea of paperwork and conf...
Unlocking Seamless HR Service Delivery with ServiceNow Employee Center Taxonomy Are you ready to transform your HR service delivery from chaos to clarity? In this article, we’ll walk you through the key strategies and practical steps for building a...
Hey there! Are you looking to make your HR processes smoother, improve employee experiences, and simplify HR service delivery? You're in the right place! In this guide, we'll dive into ServiceNow HR Service Delivery (HRSD) topics, topic details, and...
Unlocking HR Efficiency: Automating HR Requests with ServiceNow HRSD ServiceNow’s HR Service Delivery (HRSD) module is transforming how HR teams handle requests, approvals, and documentation. In this article, we’ll explore how ServiceNow HRSD can str...
Whether you're a new customer implementing HR Service Delivery for the first time or an HR power user reassessing your current state, defining HR Services is a crucial step in ensuring a smooth and efficient user experience. There are many nuances to...
We get a lot of requests from HR customers who are interested in having their emails to appear as though they are coming from an email address outside of the system email address defined at a platform level. In addition to the email address they als...
Have you ever submitted an HR request at work, only to feel like it vanished into a black hole? Or maybe you’re the HR pro juggling dozens of cases, wondering how to ensure every request lands on the right desk. In this article, we’ll break down the ...
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Steph Morillo
Lisa Latour
seanflack
