Sandeep Rajput
Tera Patron
Tera Patron

Recently, I came across a question on the Forum where the questioner wanted to hide Attachments tab on the Standard Ticket Page. Along with posting a solution, I thought of creating an article around this question.

 

Problem statement:

 

Hide the attachment tab on Standard Ticket page on Employee Center 

Screenshot 2023-07-11 at 8.32.45 PM.png

 

Here is the steps one needs to follow to hide a specific tab.

 

1. Search for Standard Ticket configuration module.

Screenshot 2023-07-11 at 8.10.44 PM.png

2. Locate your case table where you would like to hide the attachment tab

Screenshot 2023-07-11 at 8.36.49 PM.png

3. After selection, you will be taken to the following screen. Choose the advanced checkbox

Screenshot 2023-07-11 at 8.30.58 PM.png

4. A script field will appear on the screen, in this field simply write answer=false;

Screenshot 2023-07-11 at 8.31.32 PM.png

Save the changes and check the Ticket page, the attachment tab will no longer appear. 

 

This is how the page looks when the aforementioned changes are done.

Screenshot 2023-07-11 at 8.32.00 PM.png

 

Hope this helps.

 

Version history
Last update:
‎07-11-2023 08:24 AM
Updated by:
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