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Ankur Bawiskar
Tera Patron
Tera Patron

You can follow these steps to hide the email mini compose in HR Agent Workspace
Ensure you select scope as "Agent Workspace for HR Case Management"

Steps below:

-> open this variant "Case SRP" and make a duplicate of that

https://instanceName.service-now.com/now/builder/ui/edit/experience/8ad40be90fe120102208555db4767e7b...

AnkurBawiskar_0-1764747500467.png

 

 

-> Set details like this

AnkurBawiskar_1-1764747500536.png

 

-> Click on 'Activity Stream Compose' node
-> In Config section --> Expand Advanced

-> 'Show email mini compose'

-> use Static input -> Never

AnkurBawiskar_2-1764747500536.png

 

 

Earlier: Mini Compose Email is present

AnkurBawiskar_4-1764747606350.png

 

Output: Mini Compose Email is gone for HR table in HR Agent Workspace

AnkurBawiskar_3-1764747500524.png

 

 

Version history
Last update:
52m ago
Updated by:
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