HR Service Delivery Academy: Future & Prior Sessions

[Allison French]

In 2022, we will be conducting ‘Live on ServiceNow’ Webinars and Customer Meetups. Webinars include familiar elements from our previous sessions such as an overview of the topic, live and detailed configuration walk-through, and time for questions. ‘Live on ServiceNow’ (LoSN) Webinars focus on the business value of our products and basic set up information to get you started. Many LoSN Webinars are followed soon after with a Customer Meetup for Q&A with subject matter experts from ServiceNow so you get *your* questions answered. Some Customer Meetups will enable in-depth Q&A for topics covered in previous webinars. Any prerequisite viewing links will be provided on that event’s page. 

More events will be announced as we progress through 2022. We look forward to seeing you soon!

Upcoming Live on ServiceNow/Academy Sessions for HRSD

All webinars are recorded and will be available following the live event. NOTE: Meetups are not recorded for security and privacy.

• Mar 14, 2023 Webinar: Enhance your employee journeys with decentralized journey creation
• Apr 25, 2023 APJ Meetup: Deploy and optimize Case and Knowledge Management

Upcoming Live on ServiceNow/Academy Sessions for related products

All webinars are recorded and will be available following the live event. NOTE: Meetups are not recorded for security and privacy.

• Oct 26, 2022 Meetup: Employee Center: Deploying Employee Center
• Nov 16, 2022: Employee Center Academy:Design Best Practices

Prior HR Service Delivery Live on ServiceNow Sessions

All webinars are recorded and will be available following the live event. NOTE: Meetups are not recorded for security and privacy.

• March 23, 2022: Jumpstart your new hire to employee experience with Now Mobile - Webinar
• April 27, 2022: Anonymous reporting in employee relations Webinar
• June 15, 2022: Get started with Case and Knowledge Management for HR Service Delivery (Webinar)
• July 27, 2022: Case and Knowledge Management: The What, Why, and How of activation and deployment  (Webinar)
• August 30th, 2022: Meetup: Activate and configure Case and Knowledge management
• September 2nd, 2022:Meetup: Deploy and optimize Case and Knowledge Management 
• Sep 29, 2022 Webinar: What, why, and how of Employee Journey Management and Journey designer
• Oct 4, 2022 Webinar: Enhancing the Manager Experience
• Oct 18, 2022 Webinar: Get started with HR Service Delivery
• Nov 3rd, 2022 Webinar: What, why, when, and how: Universal Request

Prior HR Service Delivery Academy Sessions

All sessions are recorded and will be available following the live event.

• December 15, 2021: Employee Center Academy on Content Experiences & Content Publishing
• November 17, 2021: Internationalization & Localization
• October 27, 2021: Knowledge Management
• September 22, 2021: Employee Relations
• August 25, 2021: HR Centers of Excellence (COEs) Data Model
• July 28, 2021: Learning Posts
• June 23, 2021: Predictive Intelligence
• May 26, 2021: Universal Request
  
• April 28, 2021: HR Agent Workspace
• March 24, 2021: Listening Posts
• February 24, 2021: Journey Accelerator

Other Helpful Sessions

• July 19, 2022: Leveraging Map Studio for Workplace Service Delivery (Workplace Service Delivery Webinar)
• November 17, 2021: Employee Center Academy - Migrating from Service Portal to Employee Center
• October 20, 2021: Employee Center Academy - Curated Experiences
• September 30, 2021: What's New for Employee Workflows in Rome'
• June 7, 2021: Special Part Two Session: End-to-End Configuration of Universal Request
• March 30, 2021: What's New for Employee Workflows in Quebec
• Aug 9, 2022: Turbocharge your experience with AI Search 
• Aug 10, 2022: Employee Center: The what, why, and how of deployment
• September 8, 2022: Join the meetup: Deploying Employee Center
• Sep 14, 2022 Webinar: Best practices for deploying and driving adoption of ServiceNow for Microsoft ...
• Sep 21,2022  Academy: Employee Communications
• Oct 5, 2022 Webinar:What's new for ServiceNow for Microsoft Teams
• Oct 19, 2022 Academy: Service Catalog and Knowledge experience on Employee Center

Have topic suggestions? Please add a comment here!

[Kevin Hall]

Thanks, these are great sessions!

[Allison French]

Thanks for the feedback - very glad to hear this!

[Suzanne H]

Thank you! I learned a lot in today's session on the COE model, it was by far the most helpful session for me so far.

[Allison French]

Thanks Suzanne! Glad to hear this!

[David Neustadt1]

Great session! Will the presentation deck and recording be made available?

[Allison French]

Thanks David! Yes, our recording and deck from yesterday's session are now available here.

[JohnEJasinski]

Anything new coming out soon on HRSD Academy?   JJ  

[Kevin Hall2]

Hey @JohnEJasinski - The content has been moved here: https://www.servicenow.com/community/live-on-servicenow/ct-p/live-on-servicenow-events

Enjoy!