HR Service Delivery Integration with Oracle HCM Cloud

[Melody Young]

This article contains detailed implementation guides for the Oracle HCM Cloud Basic and Advanced integration.

The Oracle HCM Cloud integration connects ServiceNow to your Oracle HCM Cloud instance in real time. It synchronizes employee data, job information, organizational structure, and tasks from Oracle into ServiceNow, enabling seamless employee self-service. When an employee needs to take action, i.e. request time off, check their paycheck, information flows seamlessly from Oracle into ServiceNow. Requests and updates sync back and forth automatically. These integrations work through the Employee Center (self-service portal), Virtual Agent (conversational interface), or both, depending on your configuration.

Benefits:

• Employees stay in one place. They get accurate, up-to-date information and can complete HR transactions without switching systems.
• HR teams spend less time on manual data entry and context-switching, and more time on strategic work. 

Out-of-the-Box Capabilities:

• Request Time Off
• Time Off Balance
• Get Holiday Calendar
• Look Up Worker Profile
• Get Total Rewards
• Get User Paychecks
• Update Personal Details
• Payroll Discrepancy
• Look up Benefit Enrollment
• Look up feedback
• Direct Deposits

Getting Started:

• The Basic version focuses on use cases that pull data from Oracle into ServiceNow. Download and review the Basic Architecture & Design Overview.  It includes details on architecture and design; security and compliance; and performance and scalability.
• Download and follow the Basic Integration, Installation, and Configuration Guide.  It includes an introduction to the guide, details on installation and configuration; testing strategy; error handling and observability; and best practices.
• Download and review the Basic Use Cases document.  It includes the detailed use cases.

Alternatively, the Advanced versions of these documents can be downloaded.  While the Basic version focuses on use cases that pull data from Oracle into ServiceNow, the Advanced version use cases execute actions and workflows to enable specific user functionality.   In addition, the Advanced documents provide additional configuration content.