HR Service Delivery Integration with SAP SuccessFactors

[Melody Young]

This article contains detailed implementation guides for the SAP SuccessFactors integration.

The SAP SuccessFactors integration connects ServiceNow to your SuccessFactors system in real time. It synchronizes employee data, organizational structure, and tasks from SuccessFactors into ServiceNow, enabling unified HR operations and employee self-service. When an employee needs to take action, i.e. request time off, check their paycheck, information flows seamlessly from SuccessFactors into ServiceNow. Requests and updates sync back and forth automatically. These integrations work through the Employee Center (self-service portal), Virtual Agent (conversational interface), or both, depending on your configuration.

Benefits:

• Employees stay in one place. They get accurate, up-to-date information and can complete HR transactions without switching systems.
• HR teams spend less time on manual data entry and context-switching, and more time on strategic work.

Out-of-the-Box Capabilities

• Request Time Off
• Get Time Off Balance
• Get Holiday Calendar
• Get Worker Profile
• Get Total Rewards
• Get User Paychecks
• Update Personal Details
• Payroll Discrepancy
• To-Do Synchronization

Getting Started

• Download and review the Architecture & Design Overview. It includes details on architecture and design; security and compliance; and performance and scalability.
• Download and follow the Integration, Installation, and Configuration Guide. It includes an introduction to the guide, details on installation and configuration; testing strategy; error handling and observability; and best practices.
• Download and review the Use Cases document. It includes the detailed use cases.