HR Service Delivery Integration with Workday

[Melody Young]

This article contains detailed implementation guides on the Workday Basic and Advanced integration.

The Workday integration connects ServiceNow to your Workday tenant in real time. It synchronizes worker profiles, job information, organizational data, and tasks from Workday into ServiceNow, enabling seamless employee self-service. Along with this, when an employee needs to take action, i.e. request time off, check their paycheck, information flows seamlessly from Workday into ServiceNow. Requests and updates sync back and forth automatically. These integrations work through the Employee Center (self-service portal), Virtual Agent (conversational interface), or both, depending on your configuration.

Benefits:

• Employees stay in one place. They get accurate, up-to-date information and can complete HR transactions without switching systems.
• HR teams spend less time on manual data entry and context-switching and more time on strategic work. 

Out-of-the-Box Capabilities (see Advanced documents)

• Look Up Worker Profile
• Pull To do’s
• Request Time Off
• Time Off Balance
• Get Holiday Calendar
• Get Total Rewards
• Get User Paychecks
• Update Personal Details
• Payroll Discrepancy
• Legal name change

Getting Started

• The Basic integration focuses on use cases that pull data from Workday into ServiceNow. Download and review the Basic Architecture & Design Overview.  It includes details on architecture and design; security and compliance; and performance and scalability.
• Download and follow the Basic Integration, Installation, and Configuration Guide.  It includes an introduction to the guide, details on installation and configuration; testing strategy; error handling and observability; and best practices.
• Download and review the Basic Use Cases document.  It includes the detailed use cases, along with information on Workday Webhooks.

Alternatively, the Advanced versions of these documents can be downloaded. While the Basic version focuses on use cases that pull data from Workday into ServiceNow, the Advanced version use cases execute actions and workflows to enable specific user functionality. In addition, the Advanced documents provide additional configuration content.