Human Resources Project Kick-off Artifacts

[Harneet Sital]

If you are about to kick off a new project implementing ServiceNow HRSD, then all the mentioned below resources will help you as a starter.

Generic High-Level Plan for any project
Provides a high-level project plan including activities to execute a project successfully
The resource is available here

HRSD - Kickoff Presentation
Provides a summary of the key activities and actions that will be undertaken in implementing the product.
The resource is available here

HRSD - Process Workshop Presentation
Walks through the baseline HR Case Management process while explaining configurable options and alignment with ServiceNow leading practices.
The resource is available here

HRSD OOB Integrations to support day to day HR operations
The Product Integration Options presentation describes typical integration options and their use cases.
The resource is available here

HRSD Delivery Readiness checklist
The benefits of using a readiness checklist are:

• You’ll implement and see value faster
• You’ll be aware of the key implementation risks and how to avoid them
• You’ll have a superior, more efficient design (part of the Prepare phase below) so you get the most value from your HR Service Delivery implementation.

The resource is available here

Probable questions that can be asked while setting up the HR Case Management- 

1. What are the requests we expect to receive and the services we want to provide?
2. What information must be collected to fulfill the requests?
3. How can the requests be initiated?
4. Should requests be visible to the employee or only to internal HR professionals?
5. How is the HR Service ultimately fulfilled?
6. How do we report on this data?
7. Integrations with HCM tools to populate HR profile data
8. Integrations with HCM tools for case exchange or to trigger a process in ServiceNow
9. Security policies on individual HR Case COEs
10. Case Assignment Structure
11. Employee and Alumni portal requirements
12. Mobile Application requirements 

The Human Resources Service Delivery Book of Knowledge

The book provides an easily digestible summary of the business outcomes other ServiceNow HRSD customers have achieved
This resource is available here

HRSD Implementation Case Studies
The webpage provides a link to a large database of success stories where customers have utilized ServiceNow HRSD solution - 
This resource is available here

Links to HRSD applications

HRSD Standard package includes:

• Case and Knowledge Management
• Now Mobile
• Agent Workspace
• Mobile Agent

HRSD Professional package adds:

• Employee Center
• Universal Request
• Employee Relations
• Performance Analytics
• Virtual Agent
• Predictive Intelligence

HRSD Enterprise package adds:

• Enterprise Onboarding and Transitions
• Employee Journey Management
• Alumni Service Center

Very helpful resource: You can always more interesting artifacts on the NowCreate portal which has customer success stories and implementation starter packs all updated with the latest release – NowCreate Portal

If the article has helped you, please bookmark it or mark the article as helpful. Please share your feedback in the comments if you feel I missed any resource or if you have recommendations on making it better.

Thank you
Harneet