You can follow the steps described and illustrated below to make your attachments more visible to employees. Note: These steps keep your employees within the context of a ServiceNow portal rather than taking them directing them into the platform view.
Process steps
1. After you attach any file to a newly created or edited article, select [view] next to the attached file title. A new view window appears. This window shows a unique URL with sys_id. Select and copy this URL.
2. In the TinyMCE WYSIWYG editor, select Source Code < >. Add your hyperlinked text … in this example, Learn more … using the hyperlink you captured from the view window. Also add the code target=“_blank”. Save your code change by selecting Ok, then Update your article. Note: On the form, the Display attachments check box is not selected as this downloads your file. Select this option if downloading the file directly without viewing it first is acceptable.
3. Locate and view your article on your ServiceNow employee portal. Select your attachment link from within the article. The view window appears as another tab in your browser.
4. See this following example of how your article's attachment will appear within your browser.
