Hi Experts,
We have a requirement to manage around 100 document templates across various Employee Relations processes.
Currently, we use PDF templates and HTML documents where editability is required. However, even small changes to a document can require all fields to be mapped again, making maintenance difficult.
Is there a ServiceNow best-practice approach for managing this requirement at scale? Would using a third-party solution such as DocuSign be worth considering?
Would appreciate your recommendations.
